DELIVERY IN MAINLAND FRANCE:
Any order placed on our website before 12 p.m. will be shipped the same day.
Free delivery is available for orders over €50 including VAT (excluding shipping costs) for any delivery to a Colissimo or DPD pickup point in mainland France.
Orders under €50:
- Colissimo home delivery without signature: €6.90 including VAT
- Colissimo home delivery with signature: €7.90 including VAT
- DPD Predict: €7.99 including VAT
- Colissimo pickup point: €4.50 including VAT
- DPD pickup point: €5 including VAT
Orders over €50:
- Colissimo home delivery without signature: €6.90 including VAT
- Colissimo home delivery with signature: €7.90 including VAT
- DPD Predict: €7.99 including VAT
- Colissimo pickup point: FREE
- DPD pickup point: FREE
DELIVERY TO OVERSEAS AND INTERNATIONAL DESTINATIONS:
Chronopost - Express home delivery:
- Europe: €9.98 including VAT
- French Overseas Territories: €19.17 including VAT
DPD Predict:
- Europe: €7.99 including VAT
Colissimo home delivery with signature:
- Europe: €7.90 including VAT
PACKAGE TRACKING:
You can track your package on the chosen carrier’s website using your tracking number, which is provided in your account summary on www.deeluxe.fr and in the shipment confirmation email sent when your package leaves our facilities.
You can also monitor your order's status in real-time under the "My Account" section on www.deeluxe.fr.
DELIVERY TIMES:
Orders are processed within 48 hours of receiving payment.
The average delivery time is 3 business days after the order is validated for mainland France.
If you are absent at the time of delivery, your package will be made available at the post office nearest to your address. You will have 10 business days from the arrival of your package at the post office to collect it with a valid ID. After this period, it will be returned to the sender.
In all cases, you will be notified via email 24 hours before the delivery of your package by the carrier you selected for your order.
Please note that SAS JL26 - DEELUXE cannot be held responsible for delivery delays.