1. What is the shipping time for my order?
We prepare and ship all orders from Monday to Friday.

• If you place an order before noon, it will be shipped the same day.
• For orders placed after noon, shipping will take place on the next business day.

2. Can I change the delivery address after my order has been confirmed?
Once your order is confirmed, unfortunately, it is no longer possible to change the delivery address.

3. How do I know if my order has been confirmed?
As soon as your order is confirmed, you will receive a confirmation email with your order summary and order number. If you do not receive this email within an hour, please check your spam folder or contact us for further information.

4. What should I do if my package is returned to the sender?
If your package is returned to us, you will be automatically refunded. Unfortunately, we are unable to reship returned packages.

1. What is the return period for my order?
You have 14 days from the receipt of your order to request a return. We will provide you with a prepaid return label. A fee of €5 will be deducted from your total refund to cover return costs.

2. Can I return an item purchased from a reseller?
Items purchased from our resellers cannot be returned via our customer service. You must contact the store where you made the purchase for any return requests.

3. What are the conditions for returning an item?
Returned items must be in their original condition: unused, unwashed, clean, with tags intact, and in their original packaging. Shoes must be returned in their original box. Items returned in a non-compliant condition will not be refunded, except for defective items.

4. Do you offer exchanges?
Unfortunately, we do not offer exchanges. If you need a different size, please return the item within 14 days and place a new order for the desired product.

Can I modify or cancel my order after confirmation?
Once your order is confirmed, it cannot be modified or canceled.

What should I do if my item is defective or if I received the wrong order?
We apologize if there was an error with your order. If you received a defective or incorrect item, please contact us promptly at shop@deeluxe.fr with your order number, the item reference, and a photo of the item. Photos serve as proof. If no photo is provided, return fees will be deducted from the refund.
If a promo code was used, a new code will be generated, valid only for the defective or incorrect item.

1. When will my account be charged?
Your account will be charged as soon as your order is confirmed. If an order is canceled, we will refund the canceled items as soon as possible.

2. I am having trouble making my payment. What should I do?
If you are experiencing difficulties completing your payment, please check that your delivery address and payment details are correct. If the issue persists, contact us at shop@deeluxe.fr, specifying the details of your problem so we can assist you.

1. What if the item I want is out of stock?
We understand your disappointment, but don’t worry ! You can set up an alert on the product page to be notified as soon as it is back in stock.

2. Can I reserve an item in my cart?
Items in your cart are not reserved. They can be purchased by other customers at any time, so don’t wait too long to finalize your order !

How do your clothes fit?
To help you choose the right size, we provide a size guide on each product page.
If you have any doubts or questions about the size of a specific item, feel free to contact us by email at shop@deeluxe.fr for personalized advice.

How do I delete my account?
If you wish to delete your account, simply send an email to shop@deeluxe.fr, specifying the email address associated with your account.