FAQ
Retrouvez les questions les plus fréquentes.
You have 20 days to return your package.
Here is the procedure to follow:
- Access your customer account.
- In the "Order history and details" tab, select the order concerned and click on "Details".
- Choose the items to return at the bottom of the page and select "Return".
- Print your return slip and place it inside your package (you can find this slip in the "Merchandise returns" tab).
- Our teams will send you your return label by email.
You can also find it in the "Colissimo Returns" tab
If your item is defective, go to your customer account:
- In the "Order History and Details" tab, select the order in question.
- Check the item to be returned and choose the "Defective" option.
Customer service will contact you and send you a return label by email so that you can return your product.
Refunds are processed within 5-7 business days upon receipt of your return.
The refund will be made to the bank account used when you placed your order.
Your order is shipped within 3 working days.
Please note that during high season and sales, the delivery of your order may take a little longer.
If your order has not been shipped within 3 days, you can contact customer service by email at the following email address: shop@deeluxe.fr.
You can find the tracking number in the "Order history and details" tab.